FAQs
How do I know what size to order?
Please refer to our size guide before ordering. If you’re unsure, you’re welcome to send your measurements and we’ll guide you through the process to ensure the perfect fit.
Can I return or exchange my cuatom-order?
All custom-made orders are non-returnable, as they’re made just for you. However, if you’re not happy with the fit, please get in touch—alterations may be possible (a small fee may apply).
Can I return or exchange a ready made garment?
Yes – if you've purchased a ready-made item (not custom-made), you're welcome to return or exchange it within 5 days of receiving your order, as long as it's unworn and in its original condition.
Please contact us first to arrange the return. Return postage is the responsibility of the customer.
Do you ship internationally?
Currently, we ship within the UK. If you're overseas and love what we do, send us a message-we may be able to arrange something just for you.
How do I care for my garment?
We recommend washing your garment on a 30 degrees or less, a gentle cycle and line drying it. Avoid hot washes and tumble drying to preserve the fabric and shape. Each piece comes with a care label to guide you.
How long will my order take?
Turnaround times vary depending on demand, but we’ll always aim to get your order to you as soon as possible. 3-6 weeks is our usual turn aorind- Need something sooner? Drop us a message before ordering and we’ll see what we can do!
Are the fabrics always in perfect condition?
All of our fabrics are preloved, so they may have small imperfections. We believe this adds to their charm and helps us reduce waste. Rest assured, every piece is lovingly inspected, washed and ironed before sewing.
Do you take custom orders?
Yes! Custom orders are our speciality. You can choose from our collection of fabrics and let us know your preferred style and size. We’ll work with you to create something truly unique. Just pop your measurements in the comments box at checkout or drop us a message after ordering.
Where do you source your fabrics?
We use preloved and unwanted fabrics from car boot sales, charity shops, and lovely members of the community. We also welcome fabric donations—so if you're clearing out old bedding, curtains or similar, please get in touch!